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Country Chicken Mince

SKU: STR-A001-235725 Category: Tag:

Fresh, Sorted & Packed Product image shown is for representation purpose only, the actually product may vary based on season, produce & availability.

200.00 160.00 160.00

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Chicken is one of the most commonly consumed meats in the world. There are many ways of preparing fresh Chicken. It can be served stewed, baked, barbecued, canned, grilled, minced and as sausage or jerky. In India, Chicken is used extensively in the preparation of biryani, Gravy and Chilli items. Chicken is one of the most commonly consumed meats in the world. There are many ways of preparing?fresh Chicken. It can be served stewed, baked, barbecued, canned, grilled, minced and as sausage or jerky. In India, Chicken is used extensively in the preparation of biryani, Gravy and Chilli items. ?

  • Weight:
    1 kg
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Applicable from 1st October, 2020

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Refund Policy

Applicable from 1st October, 2020

PRODUCT LISTING POLICY

GENERAL TERMS

  1. You may not post any content or sell any item on Sara.Deals Platform that is restricted or prohibited by a federal, state or local law in India.
  2. Posting any content or listing any item below is specifically prohibited unless expressly permitted in writing by Sara.Deals. HOWEVER, THIS LIST IS NOT INTENDED TO BE EXHAUSTIVE AND MERELY INDICATIVE.
  3. Sara.Deals has chosen to also prohibit the posting of items which may not be restricted or prohibited by law but are nonetheless controversial including:
    1. Items that encourage illegal activities (e.g. lock pick tools, synthetic urine for cheating drug tests);
    2. Items that are racially, religiously or ethnically derogatory, or that promote hatred, violence, racial or religious intolerance;
    3. Giveaways, lotteries, raffles, or contests;
    4. Stocks, bonds, investment interests, and other securities;
    5. Pornographic materials or items that are sexual in nature;
    6. Items that do not offer physical product or service, such as digital currencies and advertisements solely for the purpose of collecting user information.
  4. Sara.Deals reserves the right to impose additional restrictions and prohibitions.

SPECIFICALLY PROHIBITED AND CONTROLLED ITEMS

  1. DRUGS AND DRUG PARAPHERNALIA
    • Sara.Deals forbids any and all listing or sale of narcotics, psychotropic drugs, natural drugs, synthetic drugs, steroids and other controlled substances (including all drugs listed in Drugs and Cosmetics Act, Narcotics or Psychopathic Substances Act or any other law applicable).
    • Drug paraphernalia, including all items that are primarily intended or designed for use in manufacturing, concealing, or using a controlled substance.
    • The listing or sale of packaging materials which may be utilized to contain controlled substances, materials conducive to smuggling, storing, trafficking, transporting and manufacturing illicit drugs (e.g. marijuana grow lights), publications and other media providing information related to the production of illicit drugs.
    • The listing or sale of orally administered or ingested sexual enhancement foods and supplements.


  1. EXPLOSIVE, HAZARDOUS CHEMICALS AND FIREARMS
    • The posting of explosives and related ignition and detonation equipment.
    • Radioactive substances, toxic and poisonous chemicals.
    • The posting, offering for sale, or offering for purchase of hazardous or dangerous materials.
    • Ozone depleting substances are not permitted to be listed.
    • Listing of fireworks, firecrackers and associated products are forbidden. Where the User is a properly licensed to sell these products an exception can be made.
    • Any service, instruction, process, or aid for producing any biological, chemical, or nuclear weapons, or other Weapons of Mass Destruction (WMD) or known associated agents.
    • The posting of, offering for sale, or offering for purchase of any arms, military ordnance, weapons (including explosive weapons), and/or any related parts and components (whether integral or otherwise).
    • Posting, offering for sale, or offering of purchase of weapons that can incapacitate or cause serious physical harm to others (e.g. stun guns, batons, crossbows).
    • While listing of most knives and other cutting instruments is permitted, switchblade knives, gravity knifes, knuckledusters (bladed or not), bladed handheld devices, and disguised knives are prohibited.
    • Sara.Deals maintains discretion over what items are appropriate and may cause removal of a listing that it deems as a weapon.


  1. GOVERNMENT, LAW ENFORCEMENT AND MILITARY ISSUED ITEMS

Following items are not permitted to be listed:

    • Articles of clothing or identification that claim to be, or appear similar to, official government uniforms.
    • Law enforcement badges or law enforcement equipment from any public authority, including badges issued by the government of any country.
    • Military decorations, medals and awards, in addition to items with substantially similar designs.
    • Police uniforms, police insignia and police vehicles.
    • There are some police items that may be listed on the Sara.Deals, provided they observe the following guidelines:
      • Authorized general souvenir items that do not resemble badges, and paperweights that do not contain badges.
      • Badges that is clearly not genuine or official.
      • Historical badges that do not resemble modern law enforcement badges provided that the item description clearly states that the badge is a historical piece.
      • Any official, internal, classified or non-public documents.
      • Listing of police equipment and associated products


  1. ADULT AND OBSCENE MATERIALS
    • The posting or sale of pornographic materials.
    • Items depicting or suggestive of bestiality, rape sex, incest or sex with graphic violence or degradation, and any items depicting or suggestive of sex involving minors, are strictly prohibited.


  1. CIRCUMVENTION DEVICES AND OTHER EQUIPMENT USED FOR ILLICIT PURPOSES
    • Descramblers and other items that can be used to gain unauthorized access to television programming (such as satellite and cable TV), internet access, telephone, data or other protected, restricted, or premium services.
    • Devices designed to intentionally block, jam or interfere with authorized radio communications, such as cellular and personal communication services, police radar, and global positioning systems (GPS) and wireless networking services (Wi-Fi).
    • The listing or sale of spy equipment and devices used for interception of wire, oral and electronic communications.
    • Bank card readers and “skimmers”.
    • Any and all unauthorized circumvention devices not included in the above are also strictly prohibited.


  1. ILLEGAL SERVICES
    • Listings claiming to provide government services and related products.
    • The listing or sale of any form of invoices or receipts (including blank, pre-filled, or value added invoices or receipts).
    • Sara.Deals prohibits listings for the sole purpose of collecting user information or raising money.


  1. COLLECTIONS, ARTIFACTS AND PRECIOUS METALS
    • Sara.Deals strictly forbids the sale and purchase of currency, coins, banknotes, stocks, bonds, money orders, credit and debit cards, investment interest, currency in digital or any intangible form (e.g. crypto-currency), as well as the equipment and materials used to produce such items.
    • Counterfeits of the identified articles, legal tender and stamps.
    • Reproductions or replicas of coins as collectible items must be clearly marked with the word "COPY", "REPRODUCTION" or "REPLICA" and comply with local laws.
    • Rough diamonds and “conflict minerals” originating from non-compliant countries.
    • Artefacts, cultural relics, historical grave markers, and related items are protected under the laws of India.


  1. HUMAN PARTS, HUMAN REMAINS AND PROTECTED FLORA AND FAUNA
    • Listing of human body parts and remains.
    • The listing or sale of any animal (including any animal parts such as pelts, skins, internal organs, teeth, claws, shells, bones, tusks, ivory and other parts) protected by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) or any other local law or regulation.


  1. OFFENSIVE MATERIAL AND INFORMATION DETRIMENTAL TO NATIONAL SECURITY
    • Any publication or other media containing state secrets or information detrimental to national security or public order.
    • Any information supporting or advocating infringement of national sovereignty, terrorist organizations or discrimination on grounds of race, sex, or religion.
    • Postings that is ethnically or racially offensive.
    • Materials advocating, promoting or otherwise supporting fascism, Nazism and other extreme ideologies.


  1. TOBACCO PRODUCTS
    • The posting of tobacco products, including but not limited to cigars, cigarettes, cigarette tobacco, pipe tobacco, hookah tobacco, chewing tobacco and tobacco leaf is prohibited.


Cancellation / Return / Exchange Policy

Applicable from 1st October, 2020

RETURN SHIPMENTS POLICY

This Return Shipments Policy ("Policy") governs the return request raised by the Buyer in accordance with the terms of this Policy ("Return Request") and the mechanism for resolution of disputes raised by the Seller in relation to the Return Requests.

Any capitalised terms used herein this Policy and not defined explicitly shall have the same meaning as defined in the Terms of Use, as amended from time to time.

The Users understand that Sara.Deals (hereinafter referred to as 'we') is an intermediary platform and shall only mediate the Return Request. Except for any Logistics RVP, it shall be sole responsibility of the Seller to resolve the issues/ concerns raised by the Buyer pertaining to the Return Request.

We shall not assume any liability for any failure on the part of the Seller to resolve the Return Request raised by the Buyer.

We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. Users agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time.

  1. RETURN REQUEST
  1. The Buyer may raise a Return Request on the Platform for any one of the following reasons:
    1. Product(s) is physically damaged or is defective, including damage to the outer box delivered;
    2. warranty issues or quality related issues with respect to the Product delivered;
    3. wrong Product or the Product is not matching the description or specifications mentioned on the listing page on the Platform;
    4. part of the Order/ Products is found to be missing due to reasons attributable to the Seller.

Without prejudice to the foregoing, the Buyer may raise a Return Request for the following reasons ("Logistics RVP"):

    1. part of the Order/ Products are found to be missing due to any reasons attributable to the logistics; or
    2. Product was damaged in-transit; or
    3. Any other logistics related issues.
  1. At the time of making a Return Request on the Platform, Buyer will be required to provide appropriate supporting documentation/ proof including without limitation:
    1. images of the Product(s) indicating the issue in the Product/ shipment delivered. The images need to capture the following: (a) the shipping label with Order ID; (b) Order details; (c) packed shipment; (d) issue observed by the Buyer in the Product; (e) damages to the Product; and/or (f) the IMEI number (in case the Product is a mobile phone);
    2. unboxing/ normal video clip indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product, IMEI number (in case of mobile phones), any tampering with the outer box etc.;
    3. copy of bill/ tax invoice for the Product received.

If any further information or clarification is required from the Buyer, we will contact the Buyer.

  1. Depending on the category of Product, the Buyer may raise a Return Request for any of the issues as set forth under paragraph A.2 above within the timelines prescribed below:

Category

Timelines

Clothing

7 days from the date of delivery of Shipment

IT & Refurbished Phones

7 days from the date of delivery of Shipment

Smartphones & Feature Phones

7 days from the date of delivery of Shipment

Accessories and Consumer Electronics

7 days from the date of delivery of Shipment

Home & Kitchen

7 days from the date of delivery of Shipment

Footwear

14 days from the date of delivery of Shipment

Toys & Baby care

7 days from the date of delivery of Shipment

Stationery & Office Supplies

7 days from the date of delivery of Shipment

Fresh Products

Reject at the time of delivery only

Pharmaceutical

7 days from the date of delivery of Shipment

Food-FMCG

5 days from the date of delivery of Shipment

Upon receipt of a Return Request from the Buyer, the same will be displayed on the Platform. We will internally scrutinize the Return Request raised by the Buyer and notify the Seller. The Return Request raised by the Buyer will either be approved or rejected and the same will be communicated to the Buyer.

  1. DECISION ON THE RETURN REQUESTS

Basis our internal scrutiny of the Return Request raised by the Buyer, any of the following may occur:

  1. Approval of the Return Request: The Return Request shall be approved under the following scenarios:
    1. The Return Request has been approved by the Seller. In such case, the Reverse Shipment will be shipped to the Seller; or
    2. If we determine that the Return Request is a Logistics RVP, in such case, (i) we will pay the full value (as declared) of the Shipment to the Seller; and (ii) we shall have the right to proceed with the liquidation of such Reverse Shipment.

In case of approval of the Return Request, if the Buyer has already paid for the Order, the order amount for the Product(s) shall be refunded to the Buyer or third party as per instructions of the Buyer.

  1. Rejection of the Return Request: The Return Request raised by Buyer shall be rejected, in case of any of the following reasons:
    1. If the Buyer does not respond to the inquiry calls and/or communication via other modes made by us to procure missing documentation and information in relation to the Return Request; or
    2. Supportive documents are insufficient, or Buyer is unable to provide sufficient proof in support of the claim.
  2. Exceptional cases: In exceptional cases such as fraud, deficiency in service, or any other circumstance which may affect the user experience on the Platform, we may on good faith basis and in our sole discretion decide to pay the transaction amount for the disputed Product in the absence of Seller's approval of such returns. The said payment of transaction amount shall be made to compensate for the inappropriate user experience. In such exceptional cases, payment will be initiated to the Buyer within forty-eight (48) banking hours from:
    1. The date of approval of the Return Request by us; or
    2. From the date Buyer confirms the dispatch of the Product from Buyer's premise/ shop/ designated pick-up location; whichever is later.
  3. In all the above-mentioned cases wherein, the Return Requests are approved by the Seller, refund will be initiated to the Buyer. We disclaim all responsibility and liability with respect to any Return Request, except for Logistics RVP which are accepted by us and Seller(s) agree not to hold us liable for any such claims or disputes.

We may, in our sole discretion, check the contents of the returned Shipment that are picked up from the Buyer; however, we shall not assume any responsibility or liability with respect to such verification of the Shipment. If we choose to do such verification, our check will be limited to checking that the Products which are handed over to us match the description of the Products, quantity, colour, size, and/ or brand with the Product for which Return Request has been raised. Buyer's return request shall automatically stand cancelled in case the Products handed over to us do not pass the verification check. We will not entertain any further return request in case of any cancellation due to verification check.

  1. DELIVERY OF REVERSE SHIPMENT TO THE SELLER*
  1. Once the Return Request raised by the Buyer is accepted, our field executive ("FE") will pick up the Shipment from the Buyer ("Reverse Shipment") within such timelines, as maybe communicated or displayed on the Platform. At the time of such pick-up the FE shall conduct a QC check of the Shipment ("QC Check"), and the FE may take photos, videos, etc. of the Reverse Shipment.
  2. The Reverse Shipment will be delivered to the Seller by us (at the location from where the Shipment was picked up for forward order delivery to the Buyer). We will endeavour to make the first attempt to deliver the Reverse Shipment to the Seller within:
    1. forty-five (45) days from the date of receipt of Reverse Shipment (non-food products) from the Buyer; and
    2. two to five (2-5) days from the date of receipt of Reverse Shipment (Food and FMCG category) from the Buyer.
  3. For any delay in making the first attempt to deliver the Reverse Shipment beyond the said timeline due to reasons solely attributable to us, we shall communicate such delay to the Seller within reasonable time. In case of unavoidable circumstances or occurrence of a force majeure event or any event beyond our reasonable control, timelines shall stand extended. The Seller will be able to track the Reverse Shipment on the Platform. The Seller will be bound to accept the delivery of Reverse Shipment and sign the proof of delivery.
  4. If we are unable to deliver the Reverse Shipment to the Seller due to Seller's or its representative's unavailability at the delivery location on the first attempt, our FE will make a maximum of two (2) more attempts to deliver the Reverse Shipment. We will endeavour to attempt delivery within the next forty-eight (48) hours from the last delivery attempt. Our returns team will contact the Seller to arrange for delivery of the Reverse Shipment. If despite our reasonable efforts, we are unable to deliver the Reverse Shipment to the Seller in the third attempt, the Reverse Shipment will be transferred to our liquidation hub for liquidation.
  5. We will return the Undelivered Shipment to the Seller on an 'as is' basis i.e., in the same condition as it is received by us from the Consignee. At the time of delivery of the Reverse Shipment to the Seller, our FE will open the Reverse Shipment at Seller's location and the Seller will be bound to accept such shipment in an open condition. The Seller agrees to allow our field executive to take photos, videos, etc. of the opened Reverse Shipment. The Seller further acknowledges and undertakes that such photos, videos, etc. and/or remarks by our FE with respect to the Reverse Shipment ("Evidence") shall be used by us at the time of settling disputes (if any) that may be raised by the Seller with respect to the Reverse Shipment. We may ask the Seller to provide or submit additional documents in support of the dispute raised as per the terms of this Policy.
  6. At the time of delivery of the Reverse Shipment to the Seller or any of the Seller's representatives, our FE will require the Seller to acknowledge the delivery of the same by signing on the proof of delivery document ("POD"). Seller or its representative is required to sign on the POD and clearly call out the damage or tampering to the Reverse Shipment (if any).
  7. At the time of receiving the Reverse Shipment, the Seller or any of the Seller's representatives shall observe the following:
    1. Shall not detain our FE for any reason whatsoever;
    2. Any tampering, pilferage, or damage to the Reverse Shipment at the time of receiving the Reverse Shipment from us shall be written on the POD and the same shall be reported to us within 72 hours from the receipt of delivery of Reverse Shipment by choosing the 'Disputes' option on the Returns Page on the Platform. If the Seller does not write on the POD about any damage, tampering or pilferage to the Reserve Shipment, we reserve the right to reject any Dispute which the Seller may raise on the Platform against us with respect to the damage to the Reverse Shipment during reverse transit of the Shipment.
  8. The Seller is bound to accept the delivery of Reverse Shipment. However, despite our reasonable efforts to deliver the Reverse Shipment, if the Seller refuses to take delivery of the Reverse Shipment, we reserve our right to move the Reverse Shipment to our liquidation hub and liquidate or dispose of such Reverse Shipment in any manner as we may deem fit in our sole discretion. We reserve a right to deduct and adjust the value of the Reverse Shipment (in case the amount for such Shipment has already been transferred to the Seller) against the sale proceeds that are collected by us on Seller's behalf from the Buyer or any other amounts that we are required to pay to the Seller in accordance with the Payment and Settlement Services. We shall not entertain any claims brought with respect to such unaccepted / refused Reverse Shipment and the Seller agrees that the Seller shall not be entitled to receive any money or amount that we may receive from liquidation of such Reverse Shipment.
  9. If it is found that the Seller has misbehaved with our customer support team or forcefully detained or misbehaved with our FE, we reserve the right to not deliver the Reverse Shipment and deduct & adjust the value of the Reverse Shipment from the Seller sale proceeds. We further reserve the right to take appropriate action against the Seller as per applicable laws.
  10. We may accept delivery of Reverse Shipment in certain exceptional cases, in case of products under the Food/ FMCG category, if we may deem fit in our sole discretion.
  1. DISPUTES RAISED BY THE SELLER*
  1. Upon receipt of Reverse Shipment from the Buyer, Seller can raise a dispute with respect to the Reverse Shipment within seventy-two (72) hours from receipt of the same, failing which it shall be deemed as accepted by the Seller without any damage or fault. The Seller may raise a dispute for any one of the following reasons using the Platform: 2. Reverse Shipment/outer box is in a visibly damaged condition or tampered; 3. Products received are wrong; 4. Difference in the quantity; 5. If the Reverse Shipment is not delivered to Seller but marked "delivered" on the Platform; and/or 6. Mismatch/non-alignment with the approved refund amount.

The Seller will also have a right to raise a dispute in cases where we choose to settle the amount with Buyer for the returned product without sending the returned product to the Seller.

  1. Upon receipt of the Seller(s) complaint or dispute on the Platform, our returns dispute team will get in touch with the Seller to resolve concerns or disputes in accordance with our Policy, as maybe communicated from time to time. The Seller agree to co-operate with us while we investigate the claim or dispute raised. The Seller will be required to provide us photographs and/or videos of Reverse Shipment (internal and outer box), and such other documents/ proof or information which we may require to investigate into the issue or concern raised.
  2. We may require certain documents/ proof/ information in support of the claim at the time of raising a dispute or post submission of the dispute. Seller will be required to provide documents/ proof in support of the claim, which include without limitation, images of the returned product(s) indicating the issue in the shipment received. The images need to clearly capture the following:
    • the Return ID;
    • AWB number of the shipment;
    • issue observed by Seller in the returned product;
    • damages to the returned product;
    • brand name/ manufacturer's name of the returned product; and/or
    • the IMEI number (in case the product is a mobile phone).
  3. Upon receipt of the seller(s) dispute and necessary documentation in support of the claim, we will investigate internally and endeavour to resolve the dispute within five (5) days of receipt of dispute.
  4. Based on the documentation provided by the Seller, the dispute may be resolved either:
    1. against the Seller if it is concluded by us that:
      1. evidences collected by us and documentation, proof, and information provided by Seller in support of Seller's claim do not match, including during QC check;
      2. document/ proof provided by Seller in support of Seller's claim are insufficient; or
      3. Seller does not respond to the inquiry calls and/or communication through other modes sent by us to procure missing documentation, proof, and information in support of Seller's claim from the Seller; in such cases Seller's dispute will be settled against the Seller.

In such cases, within forty eight (48) hours of resolution of Seller's dispute, we shall deduct and adjust the value of the returned product (in case the amount for such Shipment has already been transferred to the Seller) from Seller's sale proceeds that are collected by us from the Buyer(s) or any other amounts that we are required to pay to the Seller; or

    1. in Seller's favour if it is concluded by us that document/ proof/ information submitted by Seller along with Seller's dispute are sufficient to justify Seller's claim and match with Evidences collected by us, then we will approve Seller's dispute.

If the dispute is settled in Seller's favour, we will not make any recovery for the value of the returned product.

The Seller further agrees that our decision with respect to the investigation shall be final and binding.

The raising of a Return Request and dispute resolution is a mechanism of User protection and is subjected to guidelines of fair use. If we in our opinion become suspicious or become aware of any misuse of this Policy or the Platform by any User, we may notify such User for a change in applicability of our Policy.

The User agrees to be bound to any changes or modifications made to this Policy as may be updated on the Platform, from time to time or any additional terms that may be communicated to the User, from time to time.

*Section C and D of this Policy will not be applicable to Sellers availing Standard Warehousing Services (except service relating to special access to fulfil Orders from own source) from us. Sellers availing Standard Warehousing Services (except service relating to special access to fulfil Orders from own source) should refer to the Seller Terms to know more about the delivery of reverse shipment and claims or disputes with respect to such reverse shipment.



Applicable from 1st October 2020

Undelivered Shipment Policy

This Undelivered Shipment Policy ("Policy") is applicable to Undelivered Shipments (as defined below). Any capitalised terms used herein this Policy and not defined explicitly shall have the same meaning as defined in the Terms of Use, as may be amended from time to time.

  1. Delivery of Shipment to Buyer:
  1. Sara.Deals or our third party logistics partner (hereinafter referred to as "HTPL", or “we", or "us") will attempt to deliver the Shipment to the Buyer for a maximum of three (3) attempts. However, in case of the occurrence of any one of the following event, we shall make no more than three (3) attempts to deliver the Shipment:
    1. Consignee refuses to accept the Shipment in 1st or 2nd or 3rd attempt;
    2. Address of the Consignee is not found despite two (2) attempts to deliver the Shipment; or
    3. Buyer asks HTPL to hold the Shipment for delivery for more than seven (7) days.
  2. In the event, we receive a request from the Buyer to hold the Shipment for onward delivery to the Consignee, we may do so only for a maximum period of seven (7) days from the date of first attempt to deliver the Shipment, subject to availability of space in our hub. We may in our sole and absolute discretion accepts or declines such request to hold the Shipment for delivery at a future date. In case we decline such request to hold Shipment, we will consider the said Shipment as an Undelivered Shipment in terms of this Policy.
  3. Despite our reasonable efforts to deliver the Shipment to the Buyer, in some cases, there may be a delivery failure for various reasons, including without limitation:
    1. Consignee refuses to take delivery of the Shipment;
    2. Consignee is unavailable at the delivery address to receive the Shipment;
    3. Consignee does not have enough cash to make payment for the Shipment;
    4. Consignee is not reachable at the time of delivery, or requests for future delivery attempts;
    5. Reasons mentioned in paragraph (I)(2) above; and/or
    6. such other scenarios which are beyond our reasonable control.

(the Shipment in each of the above cases shall be referred to as "Undelivered Shipment")

  1. In certain exceptional scenarios, where we have been given incorrect delivery address or where the delivery location is in a non-serviceable zone, i.e., where we are not able to deliver due to unforeseen circumstances or service unavailability, for such Shipment we will not attempt delivery to Buyer, and such Shipment shall also be deemed to be an Undelivered Shipment for the purposes of this Policy.
  1. Return of Undelivered Shipment to the Seller*:
  1. We will return the Undelivered Shipment to the Seller on an 'as is' basis.
  2. Prior to returning the Shipment to the Seller, at our hub, we will check the Undelivered Shipment for any tampering or damage to the outer box ("QC Check"). If pursuant to the QC Check, the outer box, in our reasonable opinion, appears not to be damaged or tampered with, we will label such Undelivered Shipment as 'QC pass'. However, if pursuant to such QC Check, any Undelivered Shipment, which in our reasonable opinion, is found to be tampered with or damaged, we will be labelled such undelivered shipment as 'QC fail'.
  3. We will endeavour to deliver the Undelivered Shipments to the Seller regardless of whether the Shipment is a 'QC pass' or 'QC fail' on or before 10.00 PM on the 50th day from the Pick Up Date for food related products and 21st day from the Pick Up Date for non-food products. It is clarified that Shipment in scan date (i.e. date when we pick up the shipment from the Seller to be delivered to the Buyer) will be considered as day '0' ("Pick Up Date").
  4. In case of any delay in delivery of 'QC pass' Undelivered Shipment to the Seller due to any force majeure event or reasons beyond our reasonable control, the timelines mentioned here shall stand extended and we will endeavour to update and send communications to the Seller along with the updated timelines for delivery of the Undelivered Shipment.
  5. Seller (or it's representative) while accepting the delivery of Undelivered Shipment will be required to sign and attach a seal of the Seller's company/ LLP/ firm, as the case maybe, on the proof of delivery ("POD").
  6. At the time of receiving the Undelivered Shipment, please keep in mind the following:
    1. We do not provide any open box delivery to anyone;
    2. Seller will not detain our field executive for any reason whatsoever;
    3. Seller will clearly mention about any tampering, pilferage, or damage to the Shipment on POD at the time of receiving the Undelivered Shipment from us and immediately raise concerns on the Platform within the timelines mentioned in this Policy;
    4. Our executive will not wait for more than 10 minutes at the Seller's premises; and
    5. Our executive may ask the Seller to open the Shipment in case the Seller writes on the POD that the undelivered Shipment is tampered or damaged to validate the Seller's claim.
  7. The Sellers' are bound to accept the delivery of RTO. However, if the Seller refuses to accept delivery of the Undelivered Shipment or if the Seller's shop is closed, we shall make a maximum of three (3) more attempts to deliver the Undelivered Shipment to the Seller within seven (7) days from the date of first attempt. Our team will contact the Seller to arrange for delivery of the Undelivered Shipment. Please take note that we will keep such Undelivered Shipment at the hub for a total period of 10 days and we will do a maximum of three (3) attempts to deliver such Undelivered Shipment.
  8. In the event, pursuant to the QC Check, the Undelivered Shipment is labelled as 'QC Fail', we shall pay to the Seller the entire value of the Shipment (as declared). The Seller agrees that in such an event, we will either return the undelivered shipments back to the Seller or we shall have the right to proceed with the liquidation of the 'QC Fail' Undelivered Shipment in the manner as set out in Paragraph III below.

III. Refusal to accept Undelivered Shipment by the Seller*:

  1. If after the three (3) attempts to deliver the Undelivered Shipment to the Seller, as mentioned above, the Seller refuses to take delivery of the Undelivered Shipment or we are unable to deliver the Undelivered Shipment, the Seller agrees and acknowledges that we shall be entitled to move the Undelivered Shipment to our liquidation hub and liquidate or dispose of such Undelivered Shipment, in any manner as we may deem fit in our sole discretion.
  2. We shall not be liable to refund the invoice value for the said Shipment or pay any money received from liquidation of such Shipment to the Seller. We shall not entertain any claims brought by the Seller with respect to such Undelivered Shipment and the Seller agrees that the Seller shall not be entitled to receive any money or amount that we may receive from liquidation of such Undelivered Shipment.
  1. Process of Claims by the Seller*:
  1. If the Seller finds the Undelivered Shipment to be damaged or tampered with or not in a good condition, the Seller can mention such details on the POD and can raise grievances/ concerns with respect to the Undelivered Shipment within seventy-two (72) hours from receipt of delivery of the Undelivered Shipment, failing which the Undelivered Shipment shall be deemed as accepted by the Seller without any damage or fault. Any grievances/ concerns received from the Seller beyond the aforesaid timeline shall not be entertained by us.
  2. Any POD without Seller's or Seller's representatives' signatures and seal of the company/ LLP/ firm will not be considered while investigating into and validating the claims raised.
  3. Please take note that if it is found that the Seller writes on the POD for every Undelivered Shipment received by the Seller to be 'damage/doubtful/tampered', irrespective of whether such Shipment is damaged, tampered or has a label 'QC pass' or 'QC fail', then we will consider such concern raised by the Seller as null and all such claims will be rejected. Our decision in this regard shall be final and binding on the Seller.
  4. Further, for non-food products, the Seller can raise grievances/ concerns if the status of the Shipment is 'in transit' for a period of twenty-one (21) days from the date of dispatch of the Shipment.
  5. The Seller will need to raise concerns/ grievances with respect to the Undelivered Shipment directly to our customer support. The Seller can contact our customer support through the chat available on the support section on the Sara.Deals app or use our customer support number or email us at help@sara.deals We will endeavour that the issue is resolved within 7 days from the date of escalation.
  6. Upon receipt of the complaint or dispute on the Platform, our returns dispute team will get in touch with the Seller to resolve the concerns or disputes in accordance with our internal policies as may be amended and communicated to the Seller from time to time. Please take note that only claims for such Shipments that meet our packaging guidelines will be entertained.
  7. The Seller agrees to co-operate with us while investigating the claim raised by the Seller and provide us necessary documents or information which we may require to investigate into the issue or concern raised by the Seller within forty-eight (48) hours from requesting such document/ information. The Seller further agrees that our decision with respect to the investigation shall be final and binding.
  8. We may require certain documents/ information from the Seller's end in support of the claim, at the time of raising a claim or post submission of the claim. These documents/proof in support of the claim may, include without limitation:
    1. Unpacking/ normal video clip indicating the issues in the Undelivered Shipment. The video clip needs to capture all sides of the package, return ID, AWB number, shipping label, quantity of the returned product, damages in the Product, IMEI number (in case of smartphones), any tampering with the outer box etc. We may also ask for the CCTV footage of the unpacking video;
    2. Copy of the invoice raised by the Seller to the Buyer;
    3. Images of the damaged / wrong product received. Images capturing all the sides of the product needs to be provided;
    4. Packing video (CCTV footage) of the Order when it was being prepared to be shipped to the Buyer, if required.
    5. For mobile phones and smartphones:
      • Image of the packet id on the flyer received;
      • IMEI number of the missing/damaged smartphone or wrong smartphone received;
      • GST invoice copy of the Products raised to the Buyer.
    6. Upon receipt of the Seller's claim and necessary documentation in support of the claim, we will investigate internally and endeavour to resolve the dispute within five (5) days of receipt of dispute. If the claim is approved, we will initiate a refund for the invoice value of Undelivered Shipment within 3 (three) working days from the date of such approval. In case the Seller has received a wrong or damaged product, the Seller may contact our customer support and we will arrange for pick-up of the Shipment within ten (10) days of delivery of Undelivered Shipment. If the Seller fails to provide the Shipment to us, the claim shall be deemed to have been resolved and we shall not entertain any further claims against such RTO.
  9. We reserve the right to reject the dispute raised by the Seller, if we in our opinion become suspicious or become aware of any misuse of this Policy or the Platform by the Seller or where the Seller is marked as a "Flagged Seller". For the purposes of this Policy, Flagged Seller shall mean to include:
    1. any Seller that misuses the Platform in any manner whatsoever;
    2. any Seller who disputes frequently, where such disputes are found to be non-genuine or suspicious; and/or
    3. Any Seller who has been found to be in non-compliance of the Terms and other returns policies that may be communicated to the Seller, from time to time.
  1. Other Provisions
  1. Random Audits by the hub or security team will be carried out at the Seller's premises to ensure Seller's compliance with the Terms. If any non-compliance to any of our policies or any other kind is found we may reject future claims from the Seller and may recover any amount processed as refund before.
  2. Random QC Check of the Shipments might be done during transit of the Shipment.
  3. We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. The Seller agrees to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time.

*Section II to IV of this Policy shall not be applicable to Sellers that are availing Standard Warehousing Services (except service relating to special access to fulfil Orders from own source) from us. Sellers availing Standard Warehousing Services (except service relating to special access to fulfil Orders from own source) should refer to the Seller Terms to know more about the delivery of undelivered shipment to them and claims or disputes with respect to such undelivered shipment.




Applicable from 1st Oct 2020

Warehouse Returns Policy for Sellers

This Warehouse Returns Policy (" Policy") shall be applicable to the sellers (hereinafter referred to as " you" / " Seller") that are availing warehousing services from Sara.Deals (" SD"), for storage for your non-food products in the warehouses of SD. This Policy shall be applicable to any of the following cases;

  1. return request(s) has been raised by the Buyer(s);
  2. undelivered shipment(s);
  3. any other returns as agreed under the warehousing service agreement executed between You and SD (i.e., product(s) re-called by the Seller(s), and/or product(s) returned by SD, for any reason whatsoever).

Any capitalised terms used herein this Policy and not defined explicitly shall have the same meaning as defined in the warehousing service agreement. In the event of any conflict between this Policy and the terms of the warehousing services agreement entered into between you and SD, the provisions as set out in this Policy shall prevail and supersede.

  1. In case of any return request raised by the Buyer and /or any undelivered shipments:

(i) If the Buyer has raised return request of the Product(s) delivered to it due to following reasons:

  1. wrong Product(s) and/or damaged Product(s);
  2. missing product(s); and /or
  3. difference in quantity,

then SD will facilitate the return of such Product(s) to the designated warehouse location of SD (from where the Product(s) was dispatched).

Once the Product(s) is received at the designated warehouse location of SD, the Product(s) would be checked by SD for any outer damage and/or any visible tampering to the packaging and/or any material damages to the Product(s). If the Product(s) is found to be without any such damages, the Product(s) would be accepted and inventoried in the warehouse by SD. However, if the product(s) is found to be damaged, and/or tampered with, for reasons attributable to us, the Product(s) will be retained by SD and the order value of such tampered or damaged Product will be reimbursed to you. In this regard, our decision with respect to the findings in relation to the damage / tampering of the Product(s) and the order value to be reimbursed to you shall be final and binding on you.

(ii) if the buyer has raised a return request for the following reasons:

  1. any manufacturing defect/ functional defects in the Product(s); or
  2. any quality related issues with respect to the Product(s);

then SD will facilitate the return of such Product(s) to the designated warehouse location of SD (from where the Product(s) were dispatched).

Any Product(s) which are returned by the Buyer due to the above-mentioned claims, such Products will be returned to you except where any damage and/or tampering to the Product(s), is due to any reasons attributable to SD, which determination shall be made in SD’s reasonable opinion. Our decision shall be final and binding on you in this regard. For the avoidance of doubt, the Products returned pursuant to (ii) above, shall not be inventoried at the warehouse. You shall be obligated to accept such Product(s). SD disclaims all responsibility and liability with respect to any products that are returned by the Buyer and you agree not to hold SD liable for any such claims or disputes or damages arising out of such return as contemplated herein.

  1. Undelivered Shipment(s) or RTOs:

In case the Product(s) is undelivered for any reasons as per the terms of the RTO Policy, we will check the Product(s) for any outer damage and/or any visible tampering to the packaging and/or any material damages to the Product(s). If the Product(s) in our reasonable opinion appear to not be damaged, the Product(s) would be accepted and inventoried in the warehouse by SD. In the event, the Product(s) is found to be damaged due to the above-mentioned reasons, such Product(s) will be retained by SD and the order value/ cost of such tampered or damaged Product will be reimbursed to you. In this regard, our decision shall be final and binding on you. You shall be obligated to accept such Products.

  1. Returns as agreed under the warehousing service agreement executed between You and SD:

(i) You may, at your sole discretion, recall your product(s) stored in the designated warehouses of SD (in part or in full), for which no Order has been placed at the time of such recall request.

(ii) SD may in its sole and absolute discretion return the unsold Product(s) to you at any time during the subsistence of this Policy. SD may further exercise its right to return the Product(s) to you, if the Product(s) have not passed the physical verification conducted by SD while the initial in-warding of the Product(s) in the designated warehouse.

  1. Fees:

We may charge you logistics and transportation fee associated with respect to the return of Product(s) to you. Such fees shall be applicable to you as per the rates displayed on the Platform. We reserve the right to modify the fees from time to time in our sole discretion. Any such modifications to the fee will be displayed on the Platform and it shall be your obligation to regularly review the fees as may be updated from time to time via the Platform.

  1. Timelines for return of Product(s):

All the Product(s) to be returned to you in accordance with this policy shall be delivered to you within 90 days from the date the Product(s) being inventoried or such date that maybe communicated to you by SD, whichever is later.

  1. Claims and Disputes:

You can raise a dispute within seventy-two (72) hours from the time of delivery of the Product(s) to you for the following reasons:

  1. missing products or items (in full or in part); or
  2. products damaged in transit.

You shall be required to raise a claim/ dispute with respect to the products that are returned to you along with the copy of the delivery note in support of your claim. For raising a dispute / claim with respect to the shipment/ products returned to you, you can reach out to SD at help@Sara.Deals or via the Platform.

You may be required to provide documents/ information in support of your claim, if requested by SD. SD will contact you for any such requirement. SD’s decision with respect to settlement of the claim/ dispute shall be final and binding on you and SD shall not entertain any further claims once the claim/ dispute has been settled/ resolved.

  1. Limitation of Liability:

Notwithstanding anything contained in this Policy, you agree that SD’s aggregate liability and Seller’s sole remedy in case of any damage to the Product(s) or any logistics related issues that are attributable to SD, shall be limited to the order value of such Product(s).

  1. Modification to this Policy:

We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. You agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform.



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